311: Making life better?

Question: Has the COV 311 contact centre improved the delivery of municipal services? Answer: In pursuit of answers to this question, I have gone where no one has gone before — well, hardly anyone, except for the 100+ employees of 311 and possibly a reporter whose story I’ve forgotten. Anyway, the city invited me down to [...]

The neon on the Vancouver Block clock — a mystery

Question: A general manager removed the neon from the clock on top of the Vancouver Block in 1998. Who put the neon back on the clock in 2000? — from regular poster Bobbie Bees Answer: Oh, what a delightful trail of breadcrumbs this set out for me, with a surprise ending. Follow along, dear readers, and [...]