When Vancouver city manager Penny Ballem started talking about reorganizing the city last year to make it more efficient, I heard a lot from people inside city hall saying saying everyone knew there were things that needed to be fixed, but no one had ever had the jam to actually take action. Too hard to get people to give up their old ways.
But it looks as though some of that reorg is actually happening, as I note in my story this morning. The city’s formerly separate garbage crews (city and parks) are being combined into one over the next couple of months. Next up, getting some co-ordination between 17 different IT systems and seven help desks. Plus more. Who would have thunk it?