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Vancouver hires “change manager” as it struggles with employee backlash

September 23rd, 2010 · 24 Comments

Vancouver city hall continues to be a workplace under stress. News broke earlier that the non-union staff had issued a memo outlining their concerns about the new style of management. While I know there are some people who are really enjoying working with new city manager Penny Ballem — they like her directness, willingness to listen to new ideas, and decisiveness — I continue to hear daily complaints from people in various departments and at various levels in the system.

I explored this a little in my Globe story here, looking at how Ms. Ballem is dealing with this and what the organizational-change experts have to say.

(Roger, perhaps you could re-post your comment here.)

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